Privacy policy

OhMyScents operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. OhMyScents is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We may collect or process the following types of personal information:

  • Contact details: Name, address, billing/shipping address, phone number, email

  • Financial information: Credit/debit card details, transaction information, payment confirmations

  • Account information: Username, password, preferences, and settings

  • Transaction information: Items viewed, added to cart, purchased, returned, or canceled

  • Communications with us: Customer support inquiries or messages

  • Device information: Device, browser, network connection, IP address, unique identifiers

  • Usage information: Interaction with the Services, navigation, and behavior

Personal Information Sources

We may collect information from:

  • Directly from you: When you create an account, place an order, or communicate with us

  • Automatically: Through your use of our Services, website, or cookies

  • From service providers: For technology, data processing, and other services

  • From partners or third parties as permitted or required by law

How We Use Your Personal Information

We may use your personal information to:

  • Provide, tailor, and improve Services: Process orders, manage accounts, arrange shipping, customize your shopping experience, and send notifications

  • Marketing and advertising: Send promotional emails, messages, and targeted ads based on your activity

  • Security and fraud prevention: Authenticate accounts, detect fraudulent activity, and secure our services

  • Communicate with you: Customer support and service communications

  • Legal compliance: Respond to legal requests, enforce policies, or defend our rights

How We Disclose Personal Information

We may share your information with:

  • Shopify, vendors, or third-party service providers for payment, fulfillment, data analytics, and support

  • Marketing partners to provide advertising services

  • Affiliates or within our corporate group

  • In connection with business transactions such as mergers, acquisitions, or legal obligations

  • When you direct or consent to share information, such as for shipping or social media integrations

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve Services, including enhanced features based on your interactions with our store and others. To learn more about Shopify’s privacy practices and your rights, visit: Shopify Privacy Policy

Third-Party Websites and Links

We may provide links to third-party websites. We are not responsible for the privacy or security practices of these websites. Information shared on social media or public platforms may be visible to others and used according to those platforms’ policies.

Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents or guardians may request deletion of their child’s information by contacting us.

Security and Retention of Information

We take reasonable security measures but cannot guarantee perfect security. Retention of personal information depends on factors such as account maintenance, legal obligations, or dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access/Know: Request access to your personal information

  • Delete: Request deletion of personal information

  • Correct: Correct inaccurate information

  • Portability: Receive a copy or transfer your information

  • Communication preferences: Opt out of promotional emails

  • Objection/Restriction: Restrict or object to processing

  • Withdrawal of consent: Withdraw consent where applicable

For more information about your rights and Shopify data processing, visit: Shopify Privacy Portal

Complaints

If you have complaints about our data practices, contact us. You may also appeal or lodge a complaint with your local data protection authority. For the EEA, see the list of data protection authorities here.

International Transfers

Your information may be transferred, stored, or processed outside your country, including the EU or UK. Transfers are subject to recognized mechanisms, such as Standard Contractual Clauses, to ensure protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operations, legal, or regulatory requirements. Updates will be posted here with a revised date.